Maria_Alston | 2024-10-30 05:52:11 UTC | #1
Hi, is there are way to get the conversation Id when a web messenger conversation is initiated to send it to the website.
We would want to send the conversation Id back to the website end to capture this information.
Angelo_Cicchitto | 2024-10-30 07:34:26 UTC | #2
ConversationId is not exposed to Messenger and Guest API. What use-case are you trying to solve?
Maria_Alston | 2024-10-30 21:52:46 UTC | #3
The widget currently sits on an application form, and we would like to pass the conversation ID as part of the session into their CRM record.
Angelo_Cicchitto | 2024-10-31 07:09:48 UTC | #4
Got it. You could achieve this correlation via Architect / Data-Action integration into CRM APIs, probably recommended approach, to remove dependency from Messenger client.
system | 2024-11-30 07:10:03 UTC | #5
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