Genesys Cloud - Main

Hello!

I have a web messenger chatbot and i need to send a survey or web survey during the flow.
What are the options? Can i use websurveys (link)?

Is there any link to a created websurvey, instead of having a policy?

Thks in advanced!

#DigitalChannels

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RT
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Hello RT,

We have a couple of different options to create surveys. I would recommend that you check out some of the options using the following Resource Center article:

https://help.mypurecloud.com/articles/about-customer-surveys/

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Jason Kleitz
Genesys - Employees

Original Message:
Sent: 08-27-2024 04:38
From: Rui Tomás
Subject: Web Messenger Survey

Hello!

I have a web messenger chatbot and i need to send a survey or web survey during the flow.
What are the options? Can i use websurveys (link)?

Is there any link to a created websurvey, instead of having a policy?

Thks in advanced!

#DigitalChannels

------------------------------
RT
------------------------------

Thanks for the reply Jason.

I had already consulted this documentation and because I couldn't find a solution to the problem I decided to use this forum.

As I understand it, I can create a websurvey for chat, an inviteflow and a policy. After 72 hours, the survey is sent by e-mail.

What we need is for the websurvey link (which is usually sent by email after an interaction) to be presented as a message in a digital bot flow in real time, without the need to create a policy, as the existing policy criteria only cover when a chat is forwarded to a queue.

Is there a solution to this problem?

Hello RT,

We have a couple of different options to create surveys. I would recommend that you check out some of the options using the following Resource Center article:

https://help.mypurecloud.com/articles/about-customer-surveys/

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 08-27-2024 04:38
From: Rui Tomás
Subject: Web Messenger Survey

Hello!

I have a web messenger chatbot and i need to send a survey or web survey during the flow.
What are the options? Can i use websurveys (link)?

Is there any link to a created websurvey, instead of having a policy?

Thks in advanced!

#DigitalChannels

------------------------------
RT
------------------------------

Hello Rui, 

Currently the documentation that Jason posted and you consulted is the only "Out of the Box" solution. This might be a good idea though for our Ideas portal as I can see the how valuable this would be to you and other customers. But at this time I don't think there is a solution for this unless the community can come up with Architect magic. 

Cheers, 

Thanks for the reply Jason.

I had already consulted this documentation and because I couldn't find a solution to the problem I decided to use this forum.

As I understand it, I can create a websurvey for chat, an inviteflow and a policy. After 72 hours, the survey is sent by e-mail.

What we need is for the websurvey link (which is usually sent by email after an interaction) to be presented as a message in a digital bot flow in real time, without the need to create a policy, as the existing policy criteria only cover when a chat is forwarded to a queue.

Is there a solution to this problem?

Hello RT,

We have a couple of different options to create surveys. I would recommend that you check out some of the options using the following Resource Center article:

https://help.mypurecloud.com/articles/about-customer-surveys/

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 08-27-2024 04:38
From: Rui Tomás
Subject: Web Messenger Survey

Hello!

I have a web messenger chatbot and i need to send a survey or web survey during the flow.
What are the options? Can i use websurveys (link)?

Is there any link to a created websurvey, instead of having a policy?

Thks in advanced!

#DigitalChannels

------------------------------
RT
------------------------------