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@Angelo Cicchitto We have a requirement from the customer to chat pop-up after some time. I have tried the above steps using the Predictive Engagement function it works. But if the customer rejects the chat offer, what is the minimum duration for the next chat offer to pop up? Note: "Ignore Action Settings for this engagement" has been set to yes in the action map. Is the timer configurable?
Hi KristenHave an app called TrueEngage on AppFoundry. Apart from chat it also can provide webcall, callback request and messenger. The whole idea of TrueEngage is that business users from sales / marketing can build multiple widgets (single or multichannel), create look and feel, set Targeting based on URL/visitor source / device etc. and then use set time on page, scroll down %, exit intent as triggers for widget behaviour: button appears, heads up appears, widget opens etc...Happy to Demo the product or it probably takes around 15 minutes to set it app from AppFoundry free trial.
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