Genesys Cloud - Main

Hi Beka,

There is a built in Scripter variable for the Interaction State, you could use a nested If/Else functions to check if the State is Connected, if it is open the url, if not, delay by x milliseconds, then check the state again, repeat this as many times as you feel needed.

Below is a screenshot of what the If/Else could look like (You may want to check the exact wording of the state as that was off the top of my head)

Assuming its not a second tab of Genesys you want to open the above should work, otherwise as Samuel has said its not wise to open multiple tabs of Genesys. 

Hi, thanks for the responses. I need this for just one specific type of callback. Right now, I've added an openURL button, and when clicked, it opens the page in a new tab - but I want it to open automatically.

Cameron, as you suggested, I built a similar if/else function in the Actions Custom menu and linked it to the Page Load Action, but for some reason it's still not working. Is there somewhere else I need to link this custom action?

------------------------------
Beka
------------------------------


Original Message:
Sent: 11-13-2025 14:27
From: Cameron Stone
Subject: Web-page in new tab

Hi Beka,

There is a built in Scripter variable for the Interaction State, you could use a nested If/Else functions to check if the State is Connected, if it is open the url, if not, delay by x milliseconds, then check the state again, repeat this as many times as you feel needed.

Below is a screenshot of what the If/Else could look like (You may want to check the exact wording of the state as that was off the top of my head)

Assuming its not a second tab of Genesys you want to open the above should work, otherwise as Samuel has said its not wise to open multiple tabs of Genesys. 

------------------------------
Cam Stone

Hi,
since some months the action Wait Until is available, this makes it easy to implement a page load action for this common use case:

The "Scripter Raw..." variables are not localized, no need to care about the language setting of the browser.

------------------------------
Christian Karpp
Principal PS Consultant
------------------------------


Original Message:
Sent: 11-14-2025 01:56
From: Beka Mumladze
Subject: Web-page in new tab

Hi, thanks for the responses. I need this for just one specific type of callback. Right now, I've added an openURL button, and when clicked, it opens the page in a new tab - but I want it to open automatically.

Cameron, as you suggested, I built a similar if/else function in the Actions Custom menu and linked it to the Page Load Action, but for some reason it's still not working. Is there somewhere else I need to link this custom action?

------------------------------
Beka


Original Message:
Sent: 11-13-2025 14:27
From: Cameron Stone
Subject: Web-page in new tab

Hi Beka,

There is a built in Scripter variable for the Interaction State, you could use a nested If/Else functions to check if the State is Connected, if it is open the url, if not, delay by x milliseconds, then check the state again, repeat this as many times as you feel needed.

Below is a screenshot of what the If/Else could look like (You may want to check the exact wording of the state as that was off the top of my head)

Assuming its not a second tab of Genesys you want to open the above should work, otherwise as Samuel has said its not wise to open multiple tabs of Genesys. 

------------------------------
Cam Stone