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  • 1.  web page on script

    Posted 12-18-2018 06:00
    No replies, thread closed.
    When we insert a web page option in a script and insert a variable ( insert a URL ) it won't display  the url

    If we insert ZENDESK page web  it will display .

    my question is why is it displaying  the zendesk web page  and not any other page




    #Unsure/Other

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    Roisin Floyd
    Wren Data Ltd.
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  • 2.  RE: web page on script

    Posted 12-18-2018 06:10
    Edited by Lawrence Drayton 12-18-2018 06:11
    No replies, thread closed.
    Hey Roisin, 

    This can be for a number of reasons -

    #1 you are not setting the full URL containing HTTPS:// for the page you wish to display. <g class="gr_ gr_35 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="35" data-gr-id="35">Purecloud</g> won't display HTTP:// sites in their iFrames
    #2The webpage you are trying to <g class="gr_ gr_112 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="112" data-gr-id="112">inset</g> is not allowed in iFrames 

    Other than that, those are the two main reasons that I am aware of

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    Lawrence Drayton
    OVO Mobile (My Mobile Data)
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