Genesys Cloud - Main

During the Genesys Cloud Go-live for Nestle, all web calls made via Data Action to the Activewhere API are consistently failing with a 504 Gateway Timeout error:{ "message": "The request timed out.", "code": "gateway.timeout", "status": 504 }This issue does not occur when using Postman, indicating a possible discrepancy in network routing, authentication, or security configuration between the platforms.

https://acwnwe.com/ActivewhereAPI/api/*" href="https://acwnwe.com/ActivewhereAPI/api/*" rel="noreferrer noopener" target="_blank" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://acwnwe.com/activewhereapi/api/*">https://acwnwe.com/ActivewhereAPI/api/* over port 443 (HTTPS)

📡 Genesys Cloud Public IPs Used for Data Actions:

• 52.58.17.108
• 18.194.155.182
• 18.194.245.84
  
  Feel free to share any related experience or relevant insight on similar API integrations or network behaviors in this thread.

I encountered a similar case with a text bot, where there was an error with Genesys Cloud when sending a request to an external api. It was caused by the default timeout limit set for the organization - all I had to do was write a Support Case requesting to raise the limit.