Genesys Cloud - Main

Hello Community,

I am currently running into some issues using participant data in survey flows. I have built a script that allows agents to type in the email address of a customer and I give them a simple drop down with "yes, no" depending on if the customer consents on having a survey sent to them. I have built out a data action that pulls both of these answers. The issue I am running into is in the survey flow I try and do a switch based on what the agent put the flow is not recognizing it and is always going down the default path.

Thank you,

Hi Walter

From the screenshots it looks like that Success Output is returning an array (collection) of strings, not a single string value. So converting tostring on the array might not give you a simple yes / no. (The A has a box around it, indicating an array)

Try retrieving the first item in the array first, eg State.surveryconsent[0] == "yes" or find(state.surveryconsent, "yes") > -1 or GetAt(state.surveryconsent, 0) == "yes" Would pay to do a IsNotSetOrEmpty() check to ensure the list isn't empty beforehand as well.

Would also suggest you do some tests in the DataAction config area to ensure the data is coming through the way you expect, if you didn't want an array you will need to update the data action.

Hello Community,

I am currently running into some issues using participant data in survey flows. I have built a script that allows agents to type in the email address of a customer and I give them a simple drop down with "yes, no" depending on if the customer consents on having a survey sent to them. I have built out a data action that pulls both of these answers. The issue I am running into is in the survey flow I try and do a switch based on what the agent put the flow is not recognizing it and is always going down the default path.

Thank you,

I went back and tried to update the data action so I just get the "surveyconsent" but am running into an error with my success template.

{
  "translationMap": {
    "Consent": "participants[3].attributes.surveyConsent"
  },
  "translationMapDefaults": {
    "Consent": "No"
  },
  "successTemplate": "{\"surveyConsent\": \"${Consent}\"}"
}

Below is the error I am receiving. 

Apply output transformation: Transform failed to process result using 'successTemplate' template due to error:'Unexpected character ('Y' (code 89)): was expecting comma to separate Object entries at [Source: (String)"{"surveyConsent": ""Yes""}"; line: 1, column: 22]' Template:'{"surveyConsent": "${Consent}"}'. 

Hi Walter

From the screenshots it looks like that Success Output is returning an array (collection) of strings, not a single string value. So converting tostring on the array might not give you a simple yes / no. (The A has a box around it, indicating an array)

Try retrieving the first item in the array first, eg State.surveryconsent[0] == "yes" or find(state.surveryconsent, "yes") > -1 or GetAt(state.surveryconsent, 0) == "yes" Would pay to do a IsNotSetOrEmpty() check to ensure the list isn't empty beforehand as well.

Would also suggest you do some tests in the DataAction config area to ensure the data is coming through the way you expect, if you didn't want an array you will need to update the data action.

Hello Community,

I am currently running into some issues using participant data in survey flows. I have built a script that allows agents to type in the email address of a customer and I give them a simple drop down with "yes, no" depending on if the customer consents on having a survey sent to them. I have built out a data action that pulls both of these answers. The issue I am running into is in the survey flow I try and do a switch based on what the agent put the flow is not recognizing it and is always going down the default path.

Thank you,

I went back and tried to update the data action so I just get the "surveyconsent" but am running into an error with my success template.

{
  "translationMap": {
    "Consent": "participants[3].attributes.surveyConsent"
  },
  "translationMapDefaults": {
    "Consent": "No"
  },
  "successTemplate": "{\"surveyConsent\": \"${Consent}\"}"
}

Below is the error I am receiving. 

Apply output transformation: Transform failed to process result using 'successTemplate' template due to error:'Unexpected character ('Y' (code 89)): was expecting comma to separate Object entries at [Source: (String)"{"surveyConsent": ""Yes""}"; line: 1, column: 22]' Template:'{"surveyConsent": "${Consent}"}'. 

Hi Walter

From the screenshots it looks like that Success Output is returning an array (collection) of strings, not a single string value. So converting tostring on the array might not give you a simple yes / no. (The A has a box around it, indicating an array)

Try retrieving the first item in the array first, eg State.surveryconsent[0] == "yes" or find(state.surveryconsent, "yes") > -1 or GetAt(state.surveryconsent, 0) == "yes" Would pay to do a IsNotSetOrEmpty() check to ensure the list isn't empty beforehand as well.

Would also suggest you do some tests in the DataAction config area to ensure the data is coming through the way you expect, if you didn't want an array you will need to update the data action.

Hello Community,

I am currently running into some issues using participant data in survey flows. I have built a script that allows agents to type in the email address of a customer and I give them a simple drop down with "yes, no" depending on if the customer consents on having a survey sent to them. I have built out a data action that pulls both of these answers. The issue I am running into is in the survey flow I try and do a switch based on what the agent put the flow is not recognizing it and is always going down the default path.

Thank you,