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Webchat accesible through the interaction URL triggers scripter action

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  • 1.  Webchat accesible through the interaction URL triggers scripter action

    Posted 01-18-2019 15:41
    No replies, thread closed.

    Hi everybody.
    I am embedding the content of the webchat in an iframe of my CRM , using for these purposes the API https://apps.mypurecloud.com/directory/#/interaction/{chatId} .
    It works fine, BUT I have a problem with the Purecloud scripter :
    (1) As my webchat interaction is programmed to start a pop-up window (my CRM window) , the agent answers the webchat call -- so far so good
    (2) But as the webchat is embebbed in that CRM window pulling from "https://apps.mypurecloud.com/directory/#/interaction/{chatId}" , the Scripter starts AGAIN another pop-up window.
    (3) I need to avoid this recurrence.

    Question : ¿How do I avoid such second action in my embbed chat? I tried to add a parameter to the API "https://apps.mypurecloud.com/directory/#/interaction/{chatId}&ignore" .... unsuccesfully.

    Regards.


    #Integrations

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    Martin Cernadas
    BBVA Francés S.A.
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