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  • 1.  Webchat (messaging) persistence accross sub-domains

    Posted 03-11-2025 10:02
    No replies, thread closed.

    Hi,

    We have a webpage where the chat appears on the front page. However, when the customer logs into his profile (sub-domain), the previous chat is lost.

    I've enabled the chat persistence setting, which has not helped, potentially because both domains have different IP addresses.

    Does anyone have some knowledge to share that could help me? I'd appreciate it.

    Thanks!


    #DigitalChannels

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    Laura Gailite-Holmberga
    Group Customer Service Process Manager
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  • 2.  RE: Webchat (messaging) persistence accross sub-domains
    Best Answer

    Posted 03-11-2025 10:22
    Edited by Jason Kleitz 03-14-2025 15:04
    No replies, thread closed.

    As long as the domain does not change, this should work as long as the subdomain selection in the Messaging Configuration is turned on.  You still need to have the widget code on the pages you are navigating to or reference to header using a tag reference.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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