Hi Sapna,
I see you created Webmessenger connections counts in the Ideas Portal, hopefully the Product management team will be able to provide further info on if this is currently possible or validate your use case for future consideration.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 05-01-2025 13:07
From: Sapna Korecherla
Subject: Webmessenger client connection counts
Agree about queue stats but I need numbers to show by deployment id.
What if two webpages with diff deployment ids send to the same queue.
Users as in customers initiating the chat on webpage
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Sapna Korecherla
Product Architect
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Original Message:
Sent: 05-01-2025 12:13
From: Samuel Jillard
Subject: Webmessenger client connection counts
Hi Sapna,
Do you mean customers or agents?
The Queue Activity Summary view will show you how many intetaction are waiting or being handled and how many agents are On-Queue, but it wont show by deployment ID
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees