Hi Sapna,
I see you created Webmessenger connections counts in the Ideas Portal, hopefully the Product management team will be able to provide further info on if this is currently possible or validate your use case for future consideration.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 05-01-2025 13:07
From: Sapna Korecherla
Subject: Webmessenger client connection counts
Agree about queue stats but I need numbers to show by deployment id.
What if two webpages with diff deployment ids send to the same queue.
Users as in customers initiating the chat on webpage
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Sapna Korecherla
Product Architect
Original Message:
Sent: 05-01-2025 12:13
From: Samuel Jillard
Subject: Webmessenger client connection counts
Hi Sapna,
Do you mean customers or agents?
The Queue Activity Summary view will show you how many intetaction are waiting or being handled and how many agents are On-Queue, but it wont show by deployment ID
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 04-30-2025 15:37
From: Sapna Korecherla3
Subject: Webmessenger client connection counts
We are in the process of rolling out Web messengers for Live chat.
How can we capture the number of users connecting to these Web messengers by which deployment id...?
Any suggestions please
#PerformanceViews
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Sapna Korecherla3
Consultant, IT App Dev
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