Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  WebRTC Alerting Time

    Posted 09-20-2022 09:02
    No replies, thread closed.
    Hi All,

    Does anyone know if alerting for WebRTC phone can be changed? For a queue there is an option to do this. I am looking for our general business users. Many of them miss the call due to alerting timeout. Thanks.
    #Telephony

    ------------------------------
    Matthew Raleigh
    Contact Center Engineer L2
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------


  • 2.  RE: WebRTC Alerting Time

    Posted 09-21-2022 04:35
    No replies, thread closed.
    There are two ways to do this:
    1) For an individual, in their settings (Admin -> People -> Find person) in the Phone tab there is a Timeout Seconds value
    2) There is an org-wide setting in the Organization Settings container if you want to update the whole enterprise





    ------------------------------
    James Dunn
    Pitney Bowes Inc.
    ------------------------------



  • 3.  RE: WebRTC Alerting Time

    Posted 09-21-2022 09:16
    No replies, thread closed.

    Thanks so much, James.

     

    Best regards,

     

    Matthew Raleigh

    Contact Center Engineer L3

    New American Funding
    14511 Myford Road, Suite 100
    Tustin, CA 92780

    Direct: 800.450.2010 x9937
    Direct: 949.751.4788
    Email:     matthew.raleigh@nafinc.com
    Web: www.newamericanfunding.com

    CONFIDENTIALITY NOTICE

    This email message and any attachments are for the exclusive use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message along with any attachments, from your computer system. If you are the intended recipient, please be advised that the content of this message is subject to access, review and disclosure by the sender's Email System Administrator.

     




    Original Message


Related Content