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  • 1.  WebRTC and Genesys Cloud (PureCloud)

    Posted 03-02-2023 14:31
    No replies, thread closed.

    Hello Folks,

    I was wondering whether it is possible to use Genesys Cloud if WebRTC is disabled? If so, how? Some other Vendors provide a solution where you either use WebRTC or a softphone (without anything else on premise).

    Thanks


    #Telephony

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    Seyed Ahmad Mansouri
    AMC Technology LLC
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  • 2.  RE: WebRTC and Genesys Cloud (PureCloud)

    Posted 03-03-2023 03:33
    No replies, thread closed.

    There is a softphone and you can use physical handsets. I am not sure if you can disable WebRTC.  



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    Andrew Lewis
    Health Management Ltd
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    Original Message


  • 3.  RE: WebRTC and Genesys Cloud (PureCloud)

    Posted 03-04-2023 01:50
    No replies, thread closed.

    "Disabling" WebRTC in Genesys Cloud isn't really a thing.  You either add a phone config to a user, or you don't.  If they don't have a WebRTC phone configured by an admin, they can't use it.  As Seyed noted, you can use your own hardware phones or the PureCloud softphone in addition to WebRTC.  



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    Paul McGurn
    Senior IT Operations Engineer
    GoTo
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    Original Message


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