Genesys Cloud - Main

Hello Folks,

I was wondering whether it is possible to use Genesys Cloud if WebRTC is disabled? If so, how? Some other Vendors provide a solution where you either use WebRTC or a softphone (without anything else on premise).

Thanks

#Telephony

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Seyed Ahmad Mansouri
AMC Technology LLC
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There is a softphone and you can use physical handsets. I am not sure if you can disable WebRTC.  

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Andrew Lewis
Health Management Ltd
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"Disabling" WebRTC in Genesys Cloud isn't really a thing.  You either add a phone config to a user, or you don't.  If they don't have a WebRTC phone configured by an admin, they can't use it.  As Seyed noted, you can use your own hardware phones or the PureCloud softphone in addition to WebRTC.  

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Paul McGurn
Senior IT Operations Engineer
GoTo
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