@Vaun McCarthy you asked why folks would use custom profiles.
There are various scenarios, but ones that come up fairly often:
- It is desired for the notification sounds to come through one device (computer speaker, for example) and the phone audio to go through a different device
- A laptop might switch between docking station with devices attached (different headset, speakers, webcam) and no docking station but with bluetooth headset or some other situation, where the computer defaults are left wt the built-in webcam/microphone/speakers and the Genesys Cloud client swaps between various profiles depending on what's plugged in/active
- Switching between desktop and laptop I desire specific options that are different from my computer settings. For example, in my office I p;lay music through my computer speakers (computer defaults) but I want the client to use my headset for notifications and voice
Those are a few examples
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-11-2020 23:30
From: Vaun McCarthy
Subject: WebRTC Audio Control Profiles changing to default automatically
Silly question but what benefit is there to having a custom profile vs telling it to use the Computer Settings? Under what scenario would your preference be to have a separate profile?
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 05-11-2020 18:16
From: Robert Wakefield-Carl
Subject: WebRTC Audio Control Profiles changing to default automatically
A common issue with Jabra and any other wireless that disconnects from the base, the WebRTC phone will revert back to Default. Best we can offer is only use the call control in Genesys Cloud to disconnect the call and not the headset or the puck. Something happens when using the remote hang up to disconnect the device in settings.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-11-2020 18:11
From: Daniel McLeod
Subject: WebRTC Audio Control Profiles changing to default automatically
Hello,
I have a customer who has had a handful of agents reporting issues with their WebRTC audio profiles, as they are randomly changing from a custom profile for a headset to the "Use Computer Settings" profile. They then have to re-select the custom profile manually.
This can cause issues with their calls, as they may not notice it immediately and their default devices are not suitable for communication.
Has anyone run into this recently? If so, what recommendations do you have?
Thanks,
#Ask Me Anything (AMA)
#SIP/VolP
#Telephony
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Daniel McLeod
Qsect LLC
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