Genesys Cloud - Main

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Hi Cameron.

I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

Regards,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

I also have noticed that the permissions still are not available for my Orgs in East and West regions.

Hi Cameron.

I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

Regards,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Now shows to be postponed.  Any idea for how long?  This is a feature we are very much looking forward to.

I also have noticed that the permissions still are not available for my Orgs in East and West regions.

Hi Cameron.

I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

Regards,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

HI @Cameron Tomlin,

do you have any idea if this still will be released? It's not in the overview of future releases Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Thanks,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Hello Jeroen, 

I don't have an exact date but the idea here, says its still in development, which could mean it could be awhile. I would keep an eye on the release notes as well as the idea to check on the status. 

Cheers, 

HI @Cameron Tomlin,

do you have any idea if this still will be released? It's not in the overview of future releases Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Thanks,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

HI @Cameron Tomlin,

do you have any idea if this still will be released? It's not in the overview of future releases Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Thanks,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

I noticed that the permissions are not yet available for my organizations.