Genesys Cloud - Main

Hi,

I am trying out the newly release feature "Multiple concurrent Genesys applications per user" "Administrators can now configure which WebRTC client takes priority when a user is connected to multiple Genesys Cloud applications, such as CRM embedded clients, browser clients, or desktop apps. "

I am trying this together with Salesforce, I'd like to have the embedded client in Salesforce ringen first, but whatever I do it seems the Genesys Cloud webapp rings first each time... Does someone have the same issue?

Configure WebRTC client alerting - Genesys Cloud Resource Center

I've set this in Global Telephony Settings: 

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers,