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  • 1.  WebRTC client alerting

    Posted 20 days ago

    Hi,

    I am trying out the newly release feature "Multiple concurrent Genesys applications per user" "Administrators can now configure which WebRTC client takes priority when a user is connected to multiple Genesys Cloud applications, such as CRM embedded clients, browser clients, or desktop apps. "

    I am trying this together with Salesforce, I'd like to have the embedded client in Salesforce ringen first, but whatever I do it seems the Genesys Cloud webapp rings first each time... Does someone have the same issue?

    Configure WebRTC client alerting - Genesys Cloud Resource Center

    I've set this in Global Telephony Settings: 


    #API/Integrations
    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures
    #System/PlatformAdministration
    #Telephony

    ------------------------------
    Jeroen van der Sandt
    ------------------------------


  • 2.  RE: WebRTC client alerting

    Posted 20 days ago

    Hello Jeroen, 

    Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

    You might also want to check you have the following permissions. 

    Telephony > Plugin > All permission
    Telephony > WebRTC Alerting Priority > Edit
    Telephony > WebRTC Alerting Priority > View

    If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: WebRTC client alerting

    Posted 18 days ago

    Hi Cameron.

    I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

    Regards,

    Jeroen



    ------------------------------
    Jeroen van der Sandt
    ------------------------------

    Original Message


  • 4.  RE: WebRTC client alerting

    Posted 18 days ago

    I also have noticed that the permissions still are not available for my Orgs in East and West regions.



    ------------------------------
    Matt Tucker
    IT
    ------------------------------

    Original Message


  • 5.  RE: WebRTC client alerting
    Best Answer

    Posted 15 days ago

    Now shows to be postponed.  Any idea for how long?  This is a feature we are very much looking forward to.



    ------------------------------
    Matt Tucker
    IT
    ------------------------------

    Original Message


  • 6.  RE: WebRTC client alerting

    Posted 14 days ago

    Yes, this seems a great feature to have. Hopefully it gets sorted out soon.



    ------------------------------
    Jeroen van der Sandt
    ------------------------------

    Original Message


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