Genesys Cloud - Main

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Hi Cameron.

I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

Regards,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

I also have noticed that the permissions still are not available for my Orgs in East and West regions.

Hi Cameron.

I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

Regards,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Now shows to be postponed.  Any idea for how long?  This is a feature we are very much looking forward to.

I also have noticed that the permissions still are not available for my Orgs in East and West regions.

Hi Cameron.

I have the permissions, but I see the config options disappeared, so maybe a rollback was done?

Regards,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

HI @Cameron Tomlin,

do you have any idea if this still will be released? It's not in the overview of future releases Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Thanks,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

Hello Jeroen, 

I don't have an exact date but the idea here, says its still in development, which could mean it could be awhile. I would keep an eye on the release notes as well as the idea to check on the status. 

Cheers, 

HI @Cameron Tomlin,

do you have any idea if this still will be released? It's not in the overview of future releases Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Thanks,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

HI @Cameron Tomlin,

do you have any idea if this still will be released? It's not in the overview of future releases Genesys Cloud – Features coming soon - Genesys Cloud Resource Center

Thanks,

Jeroen

Hello Jeroen, 

Are you logged in to the Salesforce client. This is a requirement for the highest priority to kick off. 

You might also want to check you have the following permissions. 

Telephony > Plugin > All permission
Telephony > WebRTC Alerting Priority > Edit
Telephony > WebRTC Alerting Priority > View

If you have all of this done, my next recommended step is to open up a case with Customer Care. As it sounds like something is not triggering on the Genesys side. 

Cheers, 

I noticed that the permissions are not yet available for my organizations.

Same in mine. Would be great from Genesys a note to customers engaged about this rollback. 

I noticed that the permissions are not yet available for my organizations.

Posting to this thread:

Now that this is released; has anyone configured/deployed it? If so, have any issues been identified or are there any gotchas or considerations that aren't immediately apparent?

Thanks,

Peter

------------------------------
Peter
Engineer
------------------------------


Original Message:
Sent: 07-01-2026 03:30
From: Xavier Mateu
Subject: WebRTC client alerting

Same in mine. Would be great from Genesys a note to customers engaged about this rollback. 

------------------------------
Xavier Mateu
Senior System Analyst
------------------------------



Original Message:
Sent: 06-30-2026 16:16
From: Juliano Fernandes Mendes Pimentel De Paiva
Subject: WebRTC client alerting

I noticed that the permissions are not yet available for my organizations.

------------------------------
Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
------------------------------

Posting to this thread:

Now that this is released; has anyone configured/deployed it? If so, have any issues been identified or are there any gotchas or considerations that aren't immediately apparent?

Thanks,

Peter

Same in mine. Would be great from Genesys a note to customers engaged about this rollback. 

I noticed that the permissions are not yet available for my organizations.

Hi Peter,

Tried in our SIT environment with SF and native UI and working well.

Just when auto-answer is set it's a bit odd for the agents; when auto-answer:
- if set at queue level, and no relevance about priority; agent receive toast notification that there is incoming conversation that will be auto answered
- if set at agent level, with priority for SF it's same than above
- if set at agent level, and priority is for native UI, then, it's also presented another toast alert by alerting interaction is coming with answer/view options, in additional to the one of cases 1st and 2nd.

But in summary is working as we expect.

Posting to this thread:

Now that this is released; has anyone configured/deployed it? If so, have any issues been identified or are there any gotchas or considerations that aren't immediately apparent?

Thanks,

Peter

Same in mine. Would be great from Genesys a note to customers engaged about this rollback. 

I noticed that the permissions are not yet available for my organizations.