That depends...what browser are they using?
What other symptoms are they experiencing?
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
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Original Message:
Sent: 03-14-2024 15:56
From: Najah Murad
Subject: WebRTC (phone in Genesys cloud)
Thank you for this information. George, is there any other information that explains more?
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Najah Murad
Henry Ford Health
Original Message:
Sent: 03-14-2024 13:59
From: George Ganahl
Subject: WebRTC (phone in Genesys cloud)
What browser is being used?
Chrome, Edge and Firefox are supported. Safari is not.
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
Original Message:
Sent: 03-14-2024 11:43
From: Najah Murad
Subject: WebRTC (phone in Genesys cloud)
We have one agent who experienced the issue with WebRTC (phone in Genesys cloud) turned red and got an error message that said (you have Genesys cloud web-based phone selected, which is not supported in this browser). Why does he get this error message? Please advise.
#RemoteWorkEnablement
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Najah Murad
Henry Ford Health
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