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  • 1.  WebRTC (phone in Genesys cloud)

    Posted 03-14-2024 11:44
    No replies, thread closed.

    We have one agent who experienced the issue with WebRTC (phone in Genesys cloud) turned red and got an error message that said (you have Genesys cloud web-based phone selected, which is not supported in this browser). Why does he get this error message? Please advise. 


    #Remote Work Enablement

    ------------------------------
    Najah Murad
    Henry Ford Health
    ------------------------------


  • 2.  RE: WebRTC (phone in Genesys cloud)
    Best Answer

    Posted 03-14-2024 13:59
    Edited by Matt Lawson 05-02-2025 10:46
    No replies, thread closed.

    What browser is being used?

    Chrome, Edge and Firefox are supported. Safari is not.

    https://help.mypurecloud.com/articles/genesys-cloud-requirements/



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: WebRTC (phone in Genesys cloud)

    Posted 03-14-2024 15:56
    No replies, thread closed.

    Thank you for this information. George, is there any other information that explains more? 



    ------------------------------
    Najah Murad
    Henry Ford Health
    ------------------------------

    Original Message


  • 4.  RE: WebRTC (phone in Genesys cloud)

    Posted 03-14-2024 17:09
    No replies, thread closed.

    That depends...what browser are they using?

    What other symptoms are they experiencing?



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: WebRTC (phone in Genesys cloud)

    Posted 03-15-2024 08:17
    No replies, thread closed.

    They are using Edge Windows 10 



    ------------------------------
    Najah Murad
    Henry Ford Health
    ------------------------------

    Original Message


  • 6.  RE: WebRTC (phone in Genesys cloud)

    Posted 03-15-2024 08:22
    No replies, thread closed.

    Thank you, George, 

    They are using Edge Browser and Windows 10. the other system is that sometimes the screen recording does not show.  



    ------------------------------
    Najah Murad
    Henry Ford Health
    ------------------------------

    Original Message


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