For what it's worth, I voted for the idea because it makes a lot of sense. It may not directly help my organization as we allow our agents to use remote phones if they are having network issues while work from home, but I can see this being huge for many call center admins.
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Seean Weaver
MAPFRE USA - Telecom Analyst
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Original Message:
Sent: 06-05-2024 06:05
From: Brian Jones
Subject: WebRTC Phone Option
Unfortunately not, Allison, but you are definitely not alone in this request. There is an product idea for this exact feature, for very similar reasons, and it appears to [finally] be under review! Please vote for it and make sure you also inform your Genesys Customer Success Manager/Account Team of this highly requested feature: https://genesyscloud.ideas.aha.io/ideas/TEL-I-200
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Brian T. Jones | Ascension | Senior Specialist - Technology
Original Message:
Sent: 06-04-2024 14:28
From: Allison Kuennen
Subject: WebRTC Phone Option
Is there a way we can lock it down so that agents aren't able to select/deselect their WebRTC phone?
We have noticed a rep that has been removing their WebRTC that is assigned to them to avoid taking calls and causing them to be idle when there are calls in queue.
#Workforce Management
#WFMConfiguration,BestPractices
#Interaction/ScreenRecording
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Allison Kuennen
Workforce Management Manager
Athene
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