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Hi, 

can someone please confirm whether the 20,000 topic limit is per user or per organization or per token?

I recall reading somewhere that it was per organization but the online manual shows that it is per user?

#PlatformAPI

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Amit Abdul
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Hi Amit,

If you are referring to Speech and Text Analytics (STA) topics, my understanding is that this is an organization-levellimit rather than a per-user or per-token limit

The documentation I found shows the default limit as 500 topics per organization, with the option to request an increase to 5,000 topics per organization:

https://help.mypurecloud.com/articles/work-with-a-topic/  
https://help.mypurecloud.com/releasenote/september-2-2024/

So I think the confusion may be coming from a different 20,000 limit in another Genesys feature, rather than topics specifically.

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Phaneendra
Technical Solutions Consultant
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Hi Amit,

Sorry, just saw that you were referring to WebSocket topics.

I couldn’t find a single official document that explicitly states a hard “20,000 topic” limit. What I did find in community discussions is the underlying limit structure, namely 1,000 topics per channel and up to 20 channels, which is where the ~20,000 figure seems to come from.

So my understanding is that the 20,000 number is derived from those limits, rather than being documented as one standalone limit.

References:
https://community.genesys.com/discussion/clarification-on-websocket-limits  
https://community.genesys.com/discussion/question-about-the-notifications-apis  

Hopefully someone from the community can confirm or provide an official reference if available.