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  • 1.  Websocket limit

    Posted 20 days ago
    Edited by Amit Abdul 20 days ago

    Hi, 

    can someone please confirm whether the 20,000 topic limit is per user or per organization or per token?

    I recall reading somewhere that it was per organization but the online manual shows that it is per user?


    #PlatformAPI

    ------------------------------
    Amit Abdul
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  • 2.  RE: Websocket limit

    Posted 20 days ago
    Edited by Phaneendra Avatapalli 20 days ago

    Hi Amit,

    If you are referring to Speech and Text Analytics (STA) topics, my understanding is that this is an organization-levellimit rather than a per-user or per-token limit

    The documentation I found shows the default limit as 500 topics per organization, with the option to request an increase to 5,000 topics per organization:

    https://help.mypurecloud.com/articles/work-with-a-topic/  
    https://help.mypurecloud.com/releasenote/september-2-2024/

    So I think the confusion may be coming from a different 20,000 limit in another Genesys feature, rather than topics specifically.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------

    Original Message


  • 3.  RE: Websocket limit

    Posted 20 days ago
    Edited by Phaneendra Avatapalli 20 days ago

    Hi Amit,

    Sorry, just saw that you were referring to WebSocket topics.

    I couldn’t find a single official document that explicitly states a hard “20,000 topic” limit. What I did find in community discussions is the underlying limit structure, namely 1,000 topics per channel and up to 20 channels, which is where the ~20,000 figure seems to come from.

    So my understanding is that the 20,000 number is derived from those limits, rather than being documented as one standalone limit.

    References:
    https://community.genesys.com/discussion/clarification-on-websocket-limits  
    https://community.genesys.com/discussion/question-about-the-notifications-apis  

    Hopefully someone from the community can confirm or provide an official reference if available.



  • 4.  RE: Websocket limit

    Posted 19 days ago

    Hi Amit,

    There isn't an explicit, standalone "20,000 WebSocket topics" hard limit documented in Genesys Cloud.

    That number is typically derived from the underlying Notifications API limits:

    • Up to 1,000 topics per channel
    • Up to 20 channels per WebSocket connection

    Which results in a theoretical maximum of ~20,000 topics per WebSocket connection.

    So to clarify:

    • This is not a per-user or per-token limit.
    • It applies to the WebSocket connection itself.
    • In practice, since connections are usually managed by an application or integration, it can appear as an org-level limit.
    • This is separate from STA topic limits, which are different and often cause confusion.

    The "20,000" figure comes from this channel-based architecture rather than a single documented limit.

    Hope this helps clarify.



    ------------------------------
    Cesar Padilla
    INDRA COLOMBIA
    ------------------------------

    Original Message


  • 5.  RE: Websocket limit

    Posted 19 days ago

    Complementing @Cesar Padilla information, here is the official documentation link with the usage limitations details: https://developer.genesys.cloud/notificationsalerts/notifications/#usage-limitations
    https://developer.genesys.cloud/organization/organization/limits#notifications



    ------------------------------
    Luiz Rosa
    Full stack developer
    ------------------------------

    Original Message


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