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  • 1.  Weekend scheduling - WESCH-I-496

    Posted 6 days ago

    I created an idea which is showing as delivered - schedule either Saturday or Sunday, not both. Our agents are flexible to work 3 weekend days out of 4 and any weekday (5 days max), but I can't configure the system to schedule just one of the weekend days. Has anyone had luck with scheduling 1 weekend day rather than both? 


    #ScheduleGeneration

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    Chandni Kara
    MI & Planning Specialist
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  • 2.  RE: Weekend scheduling - WESCH-I-496

    Posted 5 days ago

    Hi Chandni,

    in the Workplan you create 2 separate shifts for weekend. One for Saturday and one for Sunday:

    In the "Shift Detail" for Saturday shift you check the "Days Off Rule" and select: "Next Day Off". This will make sure when a Saturday is scheduled, Sunday will not be scheduled:

    Similarly in the "Shift Detail" for Sunday shift you check the "Days Off Rule" and select: "Previous Day Off". This will make sure when a Sunday is scheduled, Saturday will not be scheduled:

    This will make sure that only one weekend day: Saturday or Sunday will be scheduled, but not both.

    Hope that can help to solve your issue,



    ------------------------------
    Robert Tonyka
    Sr. Principal PS Consultant WFM
    ------------------------------



  • 3.  RE: Weekend scheduling - WESCH-I-496

    Posted 5 days ago
    Edited by Mohamed Nasr 5 days ago
    Hi Robert, 
     
    We also schedule our agents to work either Saturday or Sunday too, on a 1 in 3 weekends rotation.
     
    Am I right in thinking that in your example this workplan can end up generating a Monday - Friday week and not schedule the agent to work Saturday or Sunday, so we'd still need to manually check and schedule the agents to work Saturday or Sunday in line with their rotation?
     
    Thanks


    ------------------------------
    Mohamed Nasr
    Emovis
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    Original Message


  • 4.  RE: Weekend scheduling - WESCH-I-496

    Posted 5 days ago

    Hi Mohamed,

    yes, in this case it could happen, that only Mo-Fri are scheduled without a weekend day. But as mentioned you can setup a Planning Period and define how many weekends or how many weekends shift will be scheduled in the PP. This will push the system to avoid only Mo-Fr.

    Or you build a rotation 2 weeks Mo-Fr and 1 week weekend.



    ------------------------------
    Robert Tonyka
    Sr. Principal PS Consultant
    ------------------------------

    Original Message


  • 5.  RE: Weekend scheduling - WESCH-I-496

    Posted 5 days ago
    Edited by Chandni Kara 5 days ago

    Thank you! That has worked and it's now scheduling either Saturday or Sunday. I have noticed however it doesn't really do it fairly (i.e. 1 person scheduled for all Saturdays and another for all Sundays) - is there a way to configure that?



    ------------------------------
    Chandni Kara
    MI & Planning Specialist
    ------------------------------

    Original Message


  • 6.  RE: Weekend scheduling - WESCH-I-496

    Posted 5 days ago

    Hi Chandni,

    you can setup a Planning Period (between 1 and 6 weeks) and use some "fairness" parameters in the Workplan.

    Example1 (control max Weekends in the PP):

    Example 2 (Define weekends shifts and control how many time exactly they can be scheduled):

    Remember: Both parameters needs that a Planning Period is setup on MU level.



    ------------------------------
    Robert Tonyka
    Sr. Principal PS Consultant
    ------------------------------

    Original Message


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