Genesys Cloud - Main

Can someone please let me know if this is happening for them too?

Scenario:

1. Voicemail left for Group
2. Can view that voicemail in inbox
   1. Filters are available for all/read/unread and group checkboxes
3. Refresh/reload the page, you no longer see that voicemail, no matter what filters you select and the group checkboxes are no longer there.  

It's almost like the act of refreshing the page takes it out of the inbox but I don't believe that's what it used to do.  

What's weird is some users can still view all group voicemails but others can't.

#Omni-ChannelDesktop/UserInterface

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Vaun McCarthy
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Something like that is hard to track down.  I know of no preferences or settings for this.  Why are you not using ACD voicemail or sending to a distribution box?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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BY any chance do you see delays as well, or this issue is because of the delay

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Girish Vibhute
Varian Medical Systems, Inc.
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