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  • 1.  Weird group voicemail inbox behaviour

    Posted 01-09-2024 15:33
    Edited by Vaun McCarthy 01-09-2024 15:59
    No replies, thread closed.

    Can someone please let me know if this is happening for them too?

    Scenario:

    1. Voicemail left for Group
    2. Can view that voicemail in inbox
      1. Filters are available for all/read/unread and group checkboxes
    3. Refresh/reload the page, you no longer see that voicemail, no matter what filters you select and the group checkboxes are no longer there.  

    It's almost like the act of refreshing the page takes it out of the inbox but I don't believe that's what it used to do.  

    What's weird is some users can still view all group voicemails but others can't.


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Vaun McCarthy
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  • 2.  RE: Weird group voicemail inbox behaviour

    Posted 01-14-2024 23:36
    No replies, thread closed.

    Something like that is hard to track down.  I know of no preferences or settings for this.  Why are you not using ACD voicemail or sending to a distribution box?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Weird group voicemail inbox behaviour

    Posted 01-17-2024 11:55
    No replies, thread closed.

    BY any chance do you see delays as well, or this issue is because of the delay



    ------------------------------
    Girish Vibhute
    Varian Medical Systems, Inc.
    ------------------------------

    Original Message


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