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  • 1.  Welsh Language Support

    Posted 09-19-2018 03:37
    No replies, thread closed.

    Hi,

    Anyone from Genesys know if Welsh may be in the list of future supported languages?
    I know it's a small country and opportunities are scarce, but we do have one where Welsh language support for PureCloud Client and Web Chat is a requirement.

    Thanks in advance for any replies,



    ------------------------------
    Craig Stevenson
    QPC UK
    ------------------------------


  • 2.  RE: Welsh Language Support

    Posted 09-19-2018 08:47
    No replies, thread closed.
    It was on the road map, but taken off early this year. You can open a case with Customer Care and reference PURE-1224 and PURE-1227 to have it noted that you would like it put back on the road map.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


  • 3.  RE: Welsh Language Support

    Posted 09-19-2018 08:59
    No replies, thread closed.

    Hi,

     

    We are no longer adding new languages to our native TTS/ASR our future plans are to provide new languages via integrations to best of breed 3rd party providers. We are currently integrating to Amazon Polly which supports Welsh TTS. The integration is due to be released in Q1 2019. https://inindca.atlassian.net/browse/PURE-2043

     

    Kind Regards,

    Rebecca

     

    Rebecca Owens

    Product Manager, PureCloud Self-Service

    image001.jpg@01D2D874.EDCA4DB0

     

    M +1 919 695 1122

    rebecca.owens@genesys.com

    image001.jpg@01D2D874.EDCA4DB0

    image002.jpg@01D2D874.EDCA4DB0

    image003.jpg@01D2D874.EDCA4DB0image004.jpg@01D2D874.EDCA4DB0image005.jpg@01D2D874.EDCA4DB0image006.jpg@01D2D874.EDCA4DB0image007.jpg@01D2D874.EDCA4DB0image008.jpg@01D2D874.EDCA4DB0

     

     

     




    Original Message


  • 4.  RE: Welsh Language Support

    Posted 09-19-2018 09:18
    Edited by Craig Stevenson 09-19-2018 09:24
    No replies, thread closed.
    Thanks Rebecca,
    Do you know if Nuance will be supported?
    Also, we are looking at the Web Chat side of things too.

    Like this screen:


    We know we can customise the logo and the welcome message, but what about the "Connecting", "Waiting for agent" and "Enter a message"?

    ------------------------------
    Craig Stevenson
    QPC UK
    ------------------------------

    Original Message


  • 5.  RE: Welsh Language Support

    Posted 09-19-2018 09:27
    No replies, thread closed.

    We will be eventually be supporting Nuances new cloud service via the same mechanism. This is not a priority for us right now as they currently only support 2 languages. Once they start to bring on the other Nuance languages we will look to do the integration.

     

    Rebecca

     

    Rebecca Owens

    Product Manager, PureCloud Self-Service

    image001.jpg@01D2D874.EDCA4DB0

     

    M +1 919 695 1122

    rebecca.owens@genesys.com

    image001.jpg@01D2D874.EDCA4DB0

    image002.jpg@01D2D874.EDCA4DB0

    image003.jpg@01D2D874.EDCA4DB0image004.jpg@01D2D874.EDCA4DB0image005.jpg@01D2D874.EDCA4DB0image006.jpg@01D2D874.EDCA4DB0image007.jpg@01D2D874.EDCA4DB0image008.jpg@01D2D874.EDCA4DB0

     

     

     




    Original Message


  • 6.  RE: Welsh Language Support

    Posted 09-19-2018 09:32
    No replies, thread closed.
    Thank you :-)
    Any idea about the Web Chat support mentioned above?

    ------------------------------
    Craig Stevenson
    QPC UK
    ------------------------------

    Original Message


  • 7.  RE: Welsh Language Support

    Posted 09-19-2018 10:09
    No replies, thread closed.

    Unfortunately, you cannot customize those today.

     

    Rebecca Owens

    Product Manager, PureCloud Self-Service

    image001.jpg@01D2D874.EDCA4DB0

     

    M +1 919 695 1122

    rebecca.owens@genesys.com

    image001.jpg@01D2D874.EDCA4DB0

    image002.jpg@01D2D874.EDCA4DB0

    image003.jpg@01D2D874.EDCA4DB0image004.jpg@01D2D874.EDCA4DB0image005.jpg@01D2D874.EDCA4DB0image006.jpg@01D2D874.EDCA4DB0image007.jpg@01D2D874.EDCA4DB0image008.jpg@01D2D874.EDCA4DB0

     

     

     




    Original Message


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