Congratulation John, for the achievement with the GCP. GCP is on my list, but as my first experience with Genesys Certification Exams I decidec to go for the WEM as this seems to be less material to prepare, etc.
Warm Regards.
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Samuel Vitales
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Original Message:
Sent: 02-19-2026 08:46
From: John Butine
Subject: WEM QM Certification Exam
Great info, thanks! I just passed my GCP yesterday and this one is on my list for the next exam. Will definitely focus on this stuff.
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John Butine
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Original Message:
Sent: 02-18-2026 21:12
From: Mateus Nunes
Subject: WEM QM Certification Exam
Hi Samuel,
These are the main topics covered in the exam that I recommend focusing on:
QM - Quality Evaluation
QM - Quality Management Policies
QM - Interaction Evaluations
QM - Evaluation Forms
QM - Evaluation Scoring
QM - Calibration
Contact Center Administration
If you feel comfortable across these topics, you'll likely do well on the exam.
One area I recommend paying extra attention to is evaluation forms, especially how question weighting works - adjusting the weight of questions so more relevant ones impact the final score more. That's something I didn't fully know before studying and it does appear on the exam.
Hands-on practice in a test org also helps a lot.
Good luck 👍
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Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil