Congratulation John, for the achievement with the GCP. GCP is on my list, but as my first experience with Genesys Certification Exams I decidec to go for the WEM as this seems to be less material to prepare, etc.
Warm Regards.
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Samuel Vitales
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Original Message:
Sent: 02-19-2026 08:46
From: John Butine
Subject: WEM QM Certification Exam
Great info, thanks! I just passed my GCP yesterday and this one is on my list for the next exam. Will definitely focus on this stuff.
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John Butine
Original Message:
Sent: 02-18-2026 21:12
From: Mateus Nunes
Subject: WEM QM Certification Exam
Hi Samuel,
These are the main topics covered in the exam that I recommend focusing on:
QM - Quality Evaluation
QM - Quality Management Policies
QM - Interaction Evaluations
QM - Evaluation Forms
QM - Evaluation Scoring
QM - Calibration
Contact Center Administration
If you feel comfortable across these topics, you'll likely do well on the exam.
One area I recommend paying extra attention to is evaluation forms, especially how question weighting works - adjusting the weight of questions so more relevant ones impact the final score more. That's something I didn't fully know before studying and it does appear on the exam.
Hands-on practice in a test org also helps a lot.
Good luck 👍
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Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
Original Message:
Sent: 02-18-2026 20:25
From: Samuel Vitales
Subject: WEM QM Certification Exam
Hello guys,
Have you recently took the WEM QA certification exam?
Any advice to reinforce the knowledge for the exam?
I'm planning the take the exam is 3 weeks.
Thank you.
#Certification
#GenesysCloud
#Training
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Samuel Vitales
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