Certification and Training

Did you know that STA can automatically transcribe every interaction and analyze 100% of your customer-agent conversations? STA can analyze sentiment and agent empathy along with identifying topic trends. It helps provide useful, actionable insights that allow you to better understand and improve both the customer and employee experience.

Beyond offers a range of courses on STA listed below. These live in our Quality Assurance and Compliance Learning Path, which is located on the Beyond website.

Genesys Cloud: WEM – Speech and Text Analytics – Getting Started

Genesys Cloud: WEM – Speech and Text Analytics – Voice and Digital Transcriptions

Genesys Cloud: WEM – Speech and Text Analytics – Topic Spotting

Genesys Cloud: WEM – Speech and Text Analytics – Empathy Analysis

Genesys Cloud: WEM – Speech and Text Analytics – Sentiment Analysis

Genesys Cloud: WEM – Speech and Text Analytics – Topic Miner

Genesys Cloud: WEM – Speech and Text Analytics – Business Analytics for Speech Data

If you're interested in learning more about STA, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!

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Melissa Talamonti-Clark
Genesys - Employees
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Gery De Cock
Solution consultant
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Hi Gary, thank you for letting me know that some of the links were providing an error. I have updated them accordingly.

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Melissa Talamonti-Clark
Product Manager, Genesys Beyond
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Original Message:
Sent: 08-29-2025 09:00
From: Gery De Cock
Subject: WEM - Speech and Text Analytics (STA)

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Gery De Cock
Solution consultant
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