Do we need to have Divisions/Work Teams configured for the WEM Supervisor View to work correctly? This view launched this week and we are looking to set up the permissions for this however looking for additional information on this. 

Hi Addison,

The main page describing permissions required to use this is found here:

https://help.mypurecloud.com/articles/supervisor-activity-overview/

The drop downs in each one does mention the filters for each container, but agree maybe not very clear.

But generally once you have access as per permissions in the artcile, it depends on the container. So for Example for Adherence, you can filter by WFM Management Unit or Work Team, while Coaching lets you filter by Direct Reports, Groups, Work Teams, Created By, Facilitated by. Insights Summary is based on your Gamification profiles. Look for the little cog on the top right of each container.