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#WEMay | Start Your WEM Journey in Genesys Cloud – Free Training for New Users! 🌟

  • 1.  #WEMay | Start Your WEM Journey in Genesys Cloud – Free Training for New Users! 🌟

    Posted 05-09-2025 07:59
    Edited by Tracy Vickers 05-12-2025 11:57

    Curious about Workforce Engagement Management (WEM) in Genesys Cloud? Kick off your learning journey with these FREE Genesys Beyond courses - perfect for new users looking to build a solid foundation:

    πŸ“˜ Genesys Cloud: Introduction to Workforce Management Configuration
    Understand how to forecast, schedule, and manage your contact center workforce.

    🎯 Genesys Cloud CX: Quality Management - Basics
    Learn the essentials of monitoring, evaluating, and improving agent performance.

    🧠 Genesys Cloud: WEM - Speech and Text Analytics - Getting Started
    Unlock valuable insights from customer conversations using speech and text analytics tools.

    These self-paced courses are designed to help you master the basics of WEM and make the most of Genesys Cloud CX - all without subscription!

    πŸ‘‰ Start learning now: User Dashboard > Access Free Learning > Workforce Engagement (WEM) Tile



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