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Here is our final Tip of the Day for the week to help you on your way for our
Quality Assurance & Compliance discipline
And last but not least No.4…..
No.4: Interaction Filters
Do you often find yourself looking for something specific on the Performance/Interactions page? You can use filters (there are over 100 available) to focus on what you are looking for. After you set up your filter(s) for what you want, you can save that view by selecting the save option in the upper right of the screen. To use the same filter view in the future, in the Performance view screen, select + to add a new tab and all of your saved filters are there for you.
Hope they have been of some insight for you and you've learnt something like I have!
Next week our focus will be Resource Management so make sure you check it on Monday for Week 3 of #WEMay
Don't forget, coming soon will be our WEM Q&A episode and ourWEM Trivia Tower
#GenesysCloudCX#WorkforceEngagementManagement#SpeechandTextAnalytics#InteractionAnalytics#InteractionRecording
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