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Our last Tips & Tricks of the week to help you on your way with
Resource Management
Week 3 Day 4 Tip 4!! Where is May going???Here are some great tips for making your life easierNo.4: Keyboard Shortcuts
Improving efficiency for a scheduling admin is as easy as leveraging keyboard shortcuts available in the Schedule Editor.
Take a look at some of them below!
Task
Description
Keyboard shortcut
Assign Shift
Assign shifts from one agent to another.
Shift + Q
Replace Shifts with Activity
Replace an entire shift or shifts with a selected activity.
Shift + R
Replace Activity
Replace an activity or activities with another activity in a schedule.
Shift + B
Swap Shifts
Swap one agent's shifts with another agent.
Shift + W
Copy Activity to Agents
Copy an activity to one or more agents in the schedule.
Shift + A
Copy Shift to Agents
Copy an agent's shift to one or more agents.
Shift + M
Copy Shift to Days
Copy an agent's shift to one or more days.
Shift + D
Remove Selected
Remove one or more agent shifts from the selected schedule.
Delete
Remove Activity Code in Range
Remove one or more activities from a single or multiple shifts within a specific time range.
Add Agents
Include more agents in the selected schedule
N/A
Remove Agents
Exclude one or more agents in the selected schedule
Show Time-Off Request Differences
View and synchronize time-off requests.
Shift + V
Show Keyboard Shortcuts
View the list of keyboard shortcuts that help administrators manage schedule editing
Shift + K
View adherence information in the schedule editor
In View by Day and View by Date Range, you can customize the schedule editor to show agent adherence information for past schedules.
In Display Options, enable Show Adherence.
View late information in the schedule editor
You can view the late explanations request for the next work activity submitted by the agent for specific categories. You can further approve or deny these requests.
In Schedule view, click the grey dotted line.
Hope they have been of some insight for you and you've learnt something like I have!
Next week our focus will be Employee Performance so make sure you check it on Monday for Week 4 of #WEMay
Don't forget, coming soon will be ourWEM Q&A episode and ourWEM Trivia Tower
#WorkforceManagement#Forecasting#Scheduling------------------------------TracyGenesys------------------------------
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