Genesys Cloud - Main

A team I support is asking a question about Forecasting, I needed help replying to them. Question: Can Forecasting tell them the number of agents required for a particular interval/percentage? " We are looking for required agents with shrinkage to meet 72.2% per 15min-50 min interval." 

I don't believe this is possible. I am just double checking.

#Unsure/Other

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Al Maatouk
Henry Ford Health
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Hey Al Maatouk,

I think this question would be better suited to the Workforce Engagement Management Community, I would suggest signing up and asking this question there.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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