Genesys Cloud - Main

Hi,

Can the agent adherence be manually adjusted? 

Lets say I have some agents suddenly has ad-hoc meetings and did not adhere to schedule can we manually adjust that?

Appreciate your advice. Thanks.
#QualityManagement

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Chin Chin
ITApps Sdn Bhd
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What we do is go in and add the event to the agents schedule after the fact (i.e. add the meeting).  We also set the system up to ignore Time Off events for adherence and then created and "adherence exception" PTO reason that we use if we don't have a matching event we can schedule.

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Jason Lorden
Independent Health Association, Inc.
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