Wei here is the case number.
0003180324
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Martin Bunting
i3Vision Technologies Inc.SC
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Original Message:
Sent: 11-18-2022 09:03
From: WEI XUN TER
Subject: WFM Beta
Martin, my team work on the scheduler. If you still having trouble getting it set up, you could send me your case details as well.
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WEI XUN TER
Genesys - Employees
Original Message:
Sent: 11-17-2022 13:30
From: Martin Bunting
Subject: WFM Beta
I am working with Genesys Support on an issue with scheduling in Genesys Cloud CX. The Technical Support Engineer said we should enable the "Improved coverage smoothness Beta", or "Scheduling Smoothing". They were not sure of the exact name of the Beta. I am trying to find out about this Beta which does not seem to be listed in Beta HQ. If one exists, how do we sign up? Thanks.
#Unsure/Other
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Martin Bunting
Senior Solutions Consultant
New Era Technologies
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