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  • 1.  WFM Certification Exam – What Did You Find Most Difficult?

    Posted 5 hours ago

    For those who have taken the WFM certification, what surprised you the most about the exam? and on preparation? 
    What did you find most challenging, and were there any "tricky" questions that could easily trip someone up?


    #GeneralQuestion

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    David Betoni
    Principal PS Consultant
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  • 2.  RE: WFM Certification Exam – What Did You Find Most Difficult?

    Posted 48 minutes ago

    Howdy David,

    Make sure you read through the entire Genesys Cloud: WEM - Workforce Management ebook, and complete all the learning checks they provide.

    90% of the questions from there, and 10% will be from Genesys Cloud Contact Center Administration.

    I also made flash cards with lots of the terminology, which helped a lot, you can also get great info from resource centre to deep dive on topics from the ebook you want to learn more about -  like how many shifts can a workplan support? you can find that in resource centre! https://help.genesys.cloud/articles/workforce-management-supported-configuration/



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    Brahdilleone Dermody
    na
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    Original Message


  • 3.  RE: WFM Certification Exam – What Did You Find Most Difficult?

    Posted 17 seconds ago
    Hi David,
     
    I think the use case questions were what surprised me most on the exam.
     
    The challenge of preparing was creating an environment that used Planning Groups with email, chat, and voice media, and work plans with some rotations and modifying the forecasts to identify behavior in various scenarios.
     
    The most complicated part for me was advanced shrinkase.


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    Lilian Masselli
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    Original Message


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