Day-off rules are considered optional rules within WFM, as a way to force WFM not to allocate any shift to the agent on the day before this shift is selected, or on the day after the agent was allocated to this shift in question. It is an option that needs to be aligned with other parameters within the Work Plan to function correctly.
For example, let's suppose we want to make a 12x36 work schedule (the agent works for 12 hours, then has the next 36 hours off). The possible schedules would be:
Agent's schedule in the first week:
Monday: Works from 8 am to 8 pm (12 hours worked).
Tuesday: Day off (36 hours of rest, from 8 PM on Monday until 8 AM on Wednesday)
Wednesday: Works from 8 AM to 8 PM (12 hours worked)
Thursday: Day off (36 hours of rest, from 8 PM on Wednesday until 8 AM on Friday)
Friday: Works from 8 AM to 8 PM (12 hours worked)
Even with the rotation, some adjustments will still be necessary for months with 5 weeks, since WFM, for now, is not yet able to make the rules persist when transitioning from one planning period to another.
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Lilian Masselli
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Original Message:
Sent: 11-25-2025 12:30
From: Alesson Santos
Subject: WFM Day Off Rules
I'm setting up a 6x1 schedule and creating a work plan, but I've noticed some strange behavior:
When I check the "Day Off Rules" option-both for Next Day and Previous Day-and define the shift with a planning period, WFM doesn't validate and returns a conflict error in the work plan (as shown in the second screenshot).
If I remove these settings, the plan is accepted normally.
Could you explain why this happens and, in practice, what the real purpose of this "day off rules" functionality is?
From what I've seen, it seems simpler to define the day off directly in the plan, without using this option.
#WFMConfiguration,BestPractices
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Alesson Santos
NA
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