Genesys Cloud - Main

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

While weighted historical index utilizes a maximum of six historical weeks, automatic best method selection uses all available historical data. This method looks at seasonality and other patterns.

https://help.mypurecloud.com/articles/add-a-new-short-term-forecast/:

• The automatic best method selection forecasting method uses best practices, outlier detection, mathematical fixes for missing data, and advanced time-series forecasting techniques to develop individual forecasts with the lowest possible error. Unlike the weighted historical index method, the automated best method selection option uses all available historical data.

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

While weighted historical index utilizes a maximum of six historical weeks, automatic best method selection uses all available historical data. This method looks at seasonality and other patterns.

https://help.mypurecloud.com/articles/add-a-new-short-term-forecast/:

• The automatic best method selection forecasting method uses best practices, outlier detection, mathematical fixes for missing data, and advanced time-series forecasting techniques to develop individual forecasts with the lowest possible error. Unlike the weighted historical index method, the automated best method selection option uses all available historical data.

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

While weighted historical index utilizes a maximum of six historical weeks, automatic best method selection uses all available historical data. This method looks at seasonality and other patterns.

https://help.mypurecloud.com/articles/add-a-new-short-term-forecast/:

• The automatic best method selection forecasting method uses best practices, outlier detection, mathematical fixes for missing data, and advanced time-series forecasting techniques to develop individual forecasts with the lowest possible error. Unlike the weighted historical index method, the automated best method selection option uses all available historical data.

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

While weighted historical index utilizes a maximum of six historical weeks, automatic best method selection uses all available historical data. This method looks at seasonality and other patterns.

https://help.mypurecloud.com/articles/add-a-new-short-term-forecast/:

• The automatic best method selection forecasting method uses best practices, outlier detection, mathematical fixes for missing data, and advanced time-series forecasting techniques to develop individual forecasts with the lowest possible error. Unlike the weighted historical index method, the automated best method selection option uses all available historical data.

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming. 

While weighted historical index utilizes a maximum of six historical weeks, automatic best method selection uses all available historical data. This method looks at seasonality and other patterns.

https://help.mypurecloud.com/articles/add-a-new-short-term-forecast/:

• The automatic best method selection forecasting method uses best practices, outlier detection, mathematical fixes for missing data, and advanced time-series forecasting techniques to develop individual forecasts with the lowest possible error. Unlike the weighted historical index method, the automated best method selection option uses all available historical data.

Hi There,

Question is there away to modify the forecasting periods? our business is very sessional in that each years call volume is pretty similar year on year, but the business trends from 6 weeks ago can be miles apart from what will happen next week. So building a roster on a forecast from 6 weeks ago doesn't reflect our business needs and is causing disparity in rostering. 

Can this be modified in same way or is there a possible solution someone could share with me?

Also want to congratulate you guys on producing more up to date video tutorials, a picture paints a thousand words they say and your videos make the complex process easier, so please keep them coming.