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Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

Thanks Lonny for your response. As per the documentation, if workflow to sync agents from external system is set up correctly the Genesys WFM agents will be associated with available integrations (if there are multiple) or assigned automatically to the integration if there is only one active one defined. " We have setup the sync agents properly , but the integration is not associated with the agents properly.

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

Hi Rajesh, 

Just to 'check the boxes'.

• Assume you have the HRIS Integration set 'Sync User Account IDs automatically (24 hrs)  = True'
• Verified the get-agents workflow is returning proper arrays with agent email (matching Genesys Cloud email) + HRIS ID

If the above is true, one issue I've seen is the HRIS returning mixed case email addresses while Genesys Cloud only utilizes lowercase regardless of what is entered during user creation. 

You can handle this in your data action if this is the case with a successTemplate similar to: 

Thanks Lonny for your response. As per the documentation, if workflow to sync agents from external system is set up correctly the Genesys WFM agents will be associated with available integrations (if there are multiple) or assigned automatically to the integration if there is only one active one defined. " We have setup the sync agents properly , but the integration is not associated with the agents properly.

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

IF its ok I'd like to jump in on this discussion.

I have auser who is showing the HRIS - NONE.

Their email address is camel case, NOT all lowercase. But I have anumber of other users that are camelcase and they are HRIS integrated just fine.

I am quite perpelexed by this one. lol

Any thoughts?

Hi Rajesh, 

Just to 'check the boxes'.

• Assume you have the HRIS Integration set 'Sync User Account IDs automatically (24 hrs)  = True'
• Verified the get-agents workflow is returning proper arrays with agent email (matching Genesys Cloud email) + HRIS ID

If the above is true, one issue I've seen is the HRIS returning mixed case email addresses while Genesys Cloud only utilizes lowercase regardless of what is entered during user creation. 

You can handle this in your data action if this is the case with a successTemplate similar to: 

Thanks Lonny for your response. As per the documentation, if workflow to sync agents from external system is set up correctly the Genesys WFM agents will be associated with available integrations (if there are multiple) or assigned automatically to the integration if there is only one active one defined. " We have setup the sync agents properly , but the integration is not associated with the agents properly.

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

Ok, we can changed the data being provided to GC via the HRIS integration to be all lowercase (email addressses are all lowercase)_, BUT the one user is still not maintaining the HRIS integration.

THoughts, feedback, anything at this point.

Thanks! :)

IF its ok I'd like to jump in on this discussion.

I have auser who is showing the HRIS - NONE.

Their email address is camel case, NOT all lowercase. But I have anumber of other users that are camelcase and they are HRIS integrated just fine.

I am quite perpelexed by this one. lol

Any thoughts?

Hi Rajesh, 

Just to 'check the boxes'.

• Assume you have the HRIS Integration set 'Sync User Account IDs automatically (24 hrs)  = True'
• Verified the get-agents workflow is returning proper arrays with agent email (matching Genesys Cloud email) + HRIS ID

If the above is true, one issue I've seen is the HRIS returning mixed case email addresses while Genesys Cloud only utilizes lowercase regardless of what is entered during user creation. 

You can handle this in your data action if this is the case with a successTemplate similar to: 

Thanks Lonny for your response. As per the documentation, if workflow to sync agents from external system is set up correctly the Genesys WFM agents will be associated with available integrations (if there are multiple) or assigned automatically to the integration if there is only one active one defined. " We have setup the sync agents properly , but the integration is not associated with the agents properly.

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

Hi Brent, 

I'd recommend opening a case with customer care on the issue. Seeing as the get-agents workflow is returning correct data which you can validate via API output, GCC would need to review what's happening in the integration agent-sync process.

Ok, we can changed the data being provided to GC via the HRIS integration to be all lowercase (email addressses are all lowercase)_, BUT the one user is still not maintaining the HRIS integration.

THoughts, feedback, anything at this point.

Thanks! :)

IF its ok I'd like to jump in on this discussion.

I have auser who is showing the HRIS - NONE.

Their email address is camel case, NOT all lowercase. But I have anumber of other users that are camelcase and they are HRIS integrated just fine.

I am quite perpelexed by this one. lol

Any thoughts?

Hi Rajesh, 

Just to 'check the boxes'.

• Assume you have the HRIS Integration set 'Sync User Account IDs automatically (24 hrs)  = True'
• Verified the get-agents workflow is returning proper arrays with agent email (matching Genesys Cloud email) + HRIS ID

If the above is true, one issue I've seen is the HRIS returning mixed case email addresses while Genesys Cloud only utilizes lowercase regardless of what is entered during user creation. 

You can handle this in your data action if this is the case with a successTemplate similar to: 

Thanks Lonny for your response. As per the documentation, if workflow to sync agents from external system is set up correctly the Genesys WFM agents will be associated with available integrations (if there are multiple) or assigned automatically to the integration if there is only one active one defined. " We have setup the sync agents properly , but the integration is not associated with the agents properly.

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed? 

I have opened a ticket with Support, all I really get is go to the Community.

I will wave a flag again and escalate.

Thanks!

Hi Brent, 

I'd recommend opening a case with customer care on the issue. Seeing as the get-agents workflow is returning correct data which you can validate via API output, GCC would need to review what's happening in the integration agent-sync process.

Ok, we can changed the data being provided to GC via the HRIS integration to be all lowercase (email addressses are all lowercase)_, BUT the one user is still not maintaining the HRIS integration.

THoughts, feedback, anything at this point.

Thanks! :)

IF its ok I'd like to jump in on this discussion.

I have auser who is showing the HRIS - NONE.

Their email address is camel case, NOT all lowercase. But I have anumber of other users that are camelcase and they are HRIS integrated just fine.

I am quite perpelexed by this one. lol

Any thoughts?

Hi Rajesh, 

Just to 'check the boxes'.

• Assume you have the HRIS Integration set 'Sync User Account IDs automatically (24 hrs)  = True'
• Verified the get-agents workflow is returning proper arrays with agent email (matching Genesys Cloud email) + HRIS ID

If the above is true, one issue I've seen is the HRIS returning mixed case email addresses while Genesys Cloud only utilizes lowercase regardless of what is entered during user creation. 

You can handle this in your data action if this is the case with a successTemplate similar to: 

Thanks Lonny for your response. As per the documentation, if workflow to sync agents from external system is set up correctly the Genesys WFM agents will be associated with available integrations (if there are multiple) or assigned automatically to the integration if there is only one active one defined. " We have setup the sync agents properly , but the integration is not associated with the agents properly.

Rajesh, 

You will see this message when the agent is not associated with the HRIS Integration, i.e. LS_Frank Zappa in the example below:

Hi Team,

        We are integrating WFM with HRIS system. We have created a time off plan and added the required HRIS integration for an activity code.When we test this by submitting the Time off request, the integration is not working and it is giving a message "An error occurred loading HRIS affiliations for this agent. Balance and sync status will not be available" , "Agent has no HRIS time-off affiliation for activity code Time-Off" . did you any one faces this problem and fixed?