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  • 1.  WFM - Import Scheduler from other source

    Posted 08-25-2022 09:13
    No replies, thread closed.
    Hi , is possible to import scheduler to Genesys Cloud CX?
    i have one customer that wants to import the scheduler created manually and use the Genesys Cloud to monitor .
    is it possible ?

    tks
    #Genesys Cloud CX
    #Workforce Management

    ------------------------------
    David Betoni
    Genesys - Employees
    ------------------------------


  • 2.  RE: WFM - Import Scheduler from other source

    Posted 08-25-2022 09:21
    No replies, thread closed.
    Hi David

    You sure can. Details here: https://developer.genesys.cloud/useragentman/workforcemanagement/upload-import-new-schedule

    Cheers

    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management
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    Original Message


  • 3.  RE: WFM - Import Scheduler from other source

    Posted 08-25-2022 09:37
    No replies, thread closed.
    Thanks for the quick response.
    This will help a lot

    ------------------------------
    David Betoni
    Genesys - Employees
    ------------------------------

    Original Message


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