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  • 1.  WFM options gone from the Performance view dropdown?

    Posted 06-02-2022 18:36
    No replies, thread closed.
    Did I miss something in the release notes that WFM adherence and intra-day monitoring are no longer available under the Performance view menu?
    #Omni-ChannelDesktop/UserInterface

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    Vaun McCarthy
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  • 2.  RE: WFM options gone from the Performance view dropdown?

    Posted 06-02-2022 21:00
    No replies, thread closed.
    I am seeing the same thing.  I checked both East and West.  No new permissions that I can see either.  At least you can still access under WFM in Admin.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: WFM options gone from the Performance view dropdown?

    Posted 06-02-2022 21:03
    No replies, thread closed.
    Okay I have it on good authority it's unexpected..they're working on a fix :)

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    Vaun McCarthy
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    Original Message


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