Can you let us know which WFM feature is not syncing correctly?
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Brian Trezise
Genesys - Employees - Lead Software Engineer
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Original Message:
Sent: 03-06-2026 11:51
From: Carlos Talavera
Subject: WFM Sync Issue: Multiple agents affected
Since November 2025, we have identified an intermittent synchronization issue affecting specific agents. No changes or updates have been made to the workflows during this period. We are concerned as to why syncing is successful for some agents but failing for others, despite them having identical configurations and requirements
#Integrations
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Carlos Talavera
NA
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