Hello Genesys Community,
We are working with the Genesys Cloud WFM Time-Off HRIS Integration and have encountered a challenge related to PTO auditing and compliance requirements.
Genesys Support confirmed that the Time-Off Request Details API provides the information we need, including:
- Submitted By
- Submitted Date
- Reviewed/Approved By
- Modified By
- Modified Date
However, the API requires a timeOffRequestId:
HTTP
GET /api/v2/workforcemanagement/managementunits/{managementUnitId}/users/{userId}/timeoffrequests/{timeOffRequestId}
Show more lines
The Challenge
Within the HRIS integration setup, we are only able to provide:
These are static values associated with an agent and can be configured once.
The missing piece is the timeOffRequestId, which is dynamically generated for every PTO request. Since this ID is not exposed within the integration workflow or payload, there is no way for downstream systems to call the Time-Off Request API and retrieve the audit information for the specific request being processed.
Business Impact
Although the audit information exists in Genesys Cloud, we cannot retrieve or persist:
- Who submitted the PTO request
- Who approved/reviewed the PTO request
- Submission timestamp
- Approval/review timestamp
These fields are required for:
- Compliance audits
- Employee dispute resolution
- Payroll investigations
- Historical approval tracking
Questions
- Is there any supported method to obtain the
timeOffRequestId during HRIS integration processing?
- Is it available through data mappings, triggers, events, notifications, or another API?
- Has anyone implemented a workaround to associate a PTO transaction with its corresponding
timeOffRequestId?
- Is there a roadmap item to expose
timeOffRequestId within WFM HRIS integrations?
#Architect
#DataActions
#Integrations
#PlatformAPI
------------------------------
MANERI MANOJ
Software Engineer
------------------------------