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What are the IP addresses required if only integrate with 3rd party web service API

  • 1.  What are the IP addresses required if only integrate with 3rd party web service API

    Posted 06-05-2025 18:28

    Johnson_Lu | 2023-09-29 07:03:00 UTC | #1

    Hi,

    If anyone know what are Genesys Cloud's IP addresses and ports required to be whitelisted for my 3rd party web service integration?

    My integration setup will only involve:

    Architect's call flow will invoke Genesys's Web Service Data Action, then integrate with the 3rd party Web Service API to pass and get information, by either using GET or POST method.

    I did some study, but need someone to confirm for me in case the integration is blocked somehow.

    1. REST API (ip & ports) (referred to https://help.mypurecloud.com/articles/cidr-ip-address-range-for-cloud-media-services/)

    IPs : 164.152.64.0/22 169.150.110.0/24 and 169.150.111.0/24

    Port: tcp/443

    1. All the CIDR's ip addresses listed under API services that I get when I run the

    https://developer.genesys.cloud/organization/utilities-apis#get-api-v2-ipranges

    Hope someone can advice me ASAP.

    Regards,

    Johnson

    Johnson_Lu | 2023-10-02 06:23:18 UTC | #2

    Hi,

    This is urgent. Can someone confirm this for me? Or route me to the right person to chat to?

    Thank you so much

    Regards,

    Johnson

    TadAlper | 2023-10-09 14:52:46 UTC | #3

    Johnson; here is the full list documentation. Note that AWS JSON file is a gigantic list of IP address ranges but is probably what you want. https://help.mypurecloud.com/articles/ip-addresses-for-the-firewall-allowlist/

    Also note that the media services are only related to media processing, like real-time audio streams, etc. so probably not applicable for your application.

    Good luck!

    Tad.

    Johnson_Lu | 2023-10-31 01:10:55 UTC | #4

    Thanks so much, Tad

    Best regards, Johnson

    system | 2023-12-01 01:11:28 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 22288



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