lcreely | 2023-12-15 09:57:36 UTC | #1
Is there anything that would indicate when a Trigger stops working? Is this something that could happen?
lcreely | 2024-01-03 11:14:20 UTC | #2
Response to keep topic alive
Jason_Mathison | 2024-01-09 19:01:54 UTC | #3
Triggers can be automatically disabled for a couple of reasons:
The configuration of the trigger is invalid. Such as invalid JSON, or an invalid filter configuration. These types of issues are generally resolved while developing the trigger, but could cause a trigger to be disabled if the issue wasn't found until runtime.
The other scenario is that a trigger will be disabled if the workflow it is configured to use is no longer available, such as it being deleted.
In both cases an audit will be generated. https://help.mypurecloud.com/articles/about-the-audit-log-viewer/ Service name: "Process Automation" Entity Type: "Trigger" Action: "Update"
The audit should include information about why the trigger was disabled.
--Jason
system | 2024-02-08 19:02:36 UTC | #4
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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