Hi Leticia,
For me, I think hands-on learning combined with step-by-step explanations is one of the best ways to learn technical topics.
A recent example for me was the Genesys Voice Bot course. Going through the course content was useful, but being able to take those concepts into our own Lab environment, build them, test different scenarios and troubleshoot when things didn't work as expected made a big difference.
I also find that breaking things down into one or two steps at a time makes complex topics much easier to absorb.
For anyone learning Genesys, if you have access to Genesys Education, there are some great self-learning resources, and depending on the training, you may also get access to a VM/lab environment for hands-on practice.
For me, the combination of learn → build → test → troubleshoot is where the learning really sticks. 😊
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Phaneendra
Technical Solutions Consultant
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