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  • 1.  What is causing all these Analytics Delays

    Posted 10-31-2022 12:56
    No replies, thread closed.
    Does anyone know what is causing all these analytics delays in US East?  We had issues Thursday and Friday last week and now again today.
    #Reporting/Analytics

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    Jason Lorden
    Independent Health Association, Inc.
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  • 2.  RE: What is causing all these Analytics Delays

    Posted 10-31-2022 15:00
    No replies, thread closed.
    We submitted a ticket requesting root cause analysis for them.  Recommend doing the same thing.

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    Marty Hand
    National Domestic Violence Hotline
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  • 3.  RE: What is causing all these Analytics Delays

    Posted 11-01-2022 07:24
    No replies, thread closed.
    Hi Marty, 

    We have submitted tickets as well, but it takes at least 5 days to get the RCA and in the meantime we continue to have these issues every business day.  Just looking to get an answer on what is happening as these delays prevent us from being able to monitor our call center in real time during our busiest time of the year. 

    Thanks!

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    Jason Lorden
    Independent Health Association, Inc.
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    Original Message


  • 4.  RE: What is causing all these Analytics Delays

    Posted 11-01-2022 09:32
    No replies, thread closed.
    Hello!  Official RCAs will be provided through our support teams.  The service that processes realtime data has been encountering issues keeping up with the amount of data feeding through the service which causes the data to be delivered on a delay.  Our development teams have a plan to address these issues and are working hard to maintain a stable state.  This is our #1 priority.

    As issues arise that affect the platform, communication will be posted to our status page.  https://status.mypurecloud.com/

    Further details as needed can be obtained through support.
    ​

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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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