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  • 1.  What is the maximum users supported on Purecloud Org ?

    Posted 07-09-2020 03:33
    No replies, thread closed.
    Hi,

    What is the maximum of Poeple we can create on single Organization ? is there a limitations ?

    Thank you.
    #Implementation
    #PlatformAdministration
    #SystemAdministration

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    Mostafa Oudderhem
    Coverage-Communication
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  • 2.  RE: What is the maximum users supported on Purecloud Org ?

    Posted 07-09-2020 13:35
    No replies, thread closed.
    Based on the discussions I had with my AE there are not, but depending on how your agreement is structured "overage" of agent counts gets very expensive. Make sure you talk to you AE.

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    Jason Weiss
    United Naturals
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    Original Message


  • 3.  RE: What is the maximum users supported on Purecloud Org ?

    Posted 07-10-2020 04:02
    No replies, thread closed.
    Hi Jason,

    Thanks of your reply, so each user created on the Organization will impact the cost...I will check this

    Thank you.

    ------------------------------
    Mostafa Oudderhem
    Coverage-Communication
    ------------------------------

    Original Message


  • 4.  RE: What is the maximum users supported on Purecloud Org ?

    Posted 07-13-2020 03:34
    No replies, thread closed.
    Hi Mostafa,

    Users configured (except for Wallboard accounts) do not incur a charge. Communicate users are named and charged if they log in during the billing period. Cloud 1,2,3 users are Named, Concurrent or Hourly and only affect your bill if they log in during the billing period based on their models.

    I suggest checking the billing FAQ. If you have contracted pre-pay then you will pay overage once you go beyond your pre-paid quantity.

    https://help.mypurecloud.com/articles/billing-faqs/


    ​

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    Richard Chandler
    Conn3ct
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    Original Message


  • 5.  RE: What is the maximum users supported on Purecloud Org ?

    Posted 07-13-2020 04:03
    No replies, thread closed.
    Hi Richard,

    Thanks for your update, it is very clear now.

    Have a good day.

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    Mostafa Oudderhem
    Coverage-Communication
    ------------------------------

    Original Message


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