Genesys Cloud - Main

Hi,

I'm working to understand the beginning of this call flow and I do not understand why there are two consecutive Update data actions. What is the purpose of these actions?

Hi,

It would be  best to ask the author about this Architect flow. Based on the action numbers, the second Update Data (Action 40) was added later in the flow. You can merge them into one by copy/paste of data from Action 40 to Action 13, and then you can delete Action 40 or simply leave it ASIS. 

However, here are the things to be done: 

Action 40 to be updated to have only one data Flow.sANI  as Flow.sANI = Substring(Call.Ani, 4,13). 

NOTE: If you are in North America, you can also use Flow.sANI = Right(Call.Ani,10)

Hi,

I'm working to understand the beginning of this call flow and I do not understand why there are two consecutive Update data actions. What is the purpose of these actions?

Thank you Tatjana.  Can you recommend a way to get better at writing/ understanding expressions? 
I have read  

• https://help.mypurecloud.com/articles/access-function-operator-help-demonstration/
• https://help.mypurecloud.com/articles/work-expressions/
• Starting to learn basic Python

It's not really clicking for me atm. Maybe my approach isn't correct.

Hi,

It would be  best to ask the author about this Architect flow. Based on the action numbers, the second Update Data (Action 40) was added later in the flow. You can merge them into one by copy/paste of data from Action 40 to Action 13, and then you can delete Action 40 or simply leave it ASIS. 

However, here are the things to be done: 

Action 40 to be updated to have only one data Flow.sANI  as Flow.sANI = Substring(Call.Ani, 4,13). 

NOTE: If you are in North America, you can also use Flow.sANI = Right(Call.Ani,10)

Hi,

I'm working to understand the beginning of this call flow and I do not understand why there are two consecutive Update data actions. What is the purpose of these actions?

Jean,

How familiar with Excel are you?

Expressions basically work the same way as Formulae in Excel, so they mash up a bunch of stuff to result in a value. The "bunch of stuff" is a combination of literal values, functions, and variable references - these, in turn, can be thought of as being like cell references in Excel.

So, say you want to add two numbers together. In Excel, you might put something like 

=2+3

In Architect, you would enter the same thing into the expression, just without the initial equals sign.

Looking at the particular expressions in your sample and which @Tatjana Knezevic quoted, these are taking the value in the built in variable Call.ANI, which will look something like

tel:+13175551234

and cutting off the stuff at the beginning. The first one is taking everything from the 4th to the 13th character. the second version is relying on the actual number being at the end, and always being the same length (which, with the US NANP numbering system, it will be) and simply saying "give me the right-hand ten characters."

These are returning similar, but not identical things, since the first one (which you have currently) will result in the country code being at the beginning, whereas the second, revised, version will not. I only draw your attention to this because I see the decision at step 29 is looking to see if the country code is "+1" which is North America, and that will fail if you use the second version, as written.

The big difference between an Architect Expression and an Excel Formula is that with the former, it expects a particular data type for the end value. The actual type depends on context. In Step 29, for example, the Decision Action required the expression (Formula) to evaluate to a Boolean (True / False). Excel takes whatever value it has, of whatever data type, and figures out how to display it for you.

I hope this helps.

Thank you Tatjana.  Can you recommend a way to get better at writing/ understanding expressions? 
I have read  

• https://help.mypurecloud.com/articles/access-function-operator-help-demonstration/
• https://help.mypurecloud.com/articles/work-expressions/
• Starting to learn basic Python

It's not really clicking for me atm. Maybe my approach isn't correct.

Hi,

It would be  best to ask the author about this Architect flow. Based on the action numbers, the second Update Data (Action 40) was added later in the flow. You can merge them into one by copy/paste of data from Action 40 to Action 13, and then you can delete Action 40 or simply leave it ASIS. 

However, here are the things to be done: 

Action 40 to be updated to have only one data Flow.sANI  as Flow.sANI = Substring(Call.Ani, 4,13). 

NOTE: If you are in North America, you can also use Flow.sANI = Right(Call.Ani,10)

Hi,

I'm working to understand the beginning of this call flow and I do not understand why there are two consecutive Update data actions. What is the purpose of these actions?

Hi Paul, 

For example, I created a data table to block spam calls using expression Right(Call.Ani,10) 

This expression is looking at the right 10 digits?

Jean,

How familiar with Excel are you?

Expressions basically work the same way as Formulae in Excel, so they mash up a bunch of stuff to result in a value. The "bunch of stuff" is a combination of literal values, functions, and variable references - these, in turn, can be thought of as being like cell references in Excel.

So, say you want to add two numbers together. In Excel, you might put something like 

=2+3

In Architect, you would enter the same thing into the expression, just without the initial equals sign.

Looking at the particular expressions in your sample and which @Tatjana Knezevic quoted, these are taking the value in the built in variable Call.ANI, which will look something like

tel:+13175551234

and cutting off the stuff at the beginning. The first one is taking everything from the 4th to the 13th character. the second version is relying on the actual number being at the end, and always being the same length (which, with the US NANP numbering system, it will be) and simply saying "give me the right-hand ten characters."

These are returning similar, but not identical things, since the first one (which you have currently) will result in the country code being at the beginning, whereas the second, revised, version will not. I only draw your attention to this because I see the decision at step 29 is looking to see if the country code is "+1" which is North America, and that will fail if you use the second version, as written.

The big difference between an Architect Expression and an Excel Formula is that with the former, it expects a particular data type for the end value. The actual type depends on context. In Step 29, for example, the Decision Action required the expression (Formula) to evaluate to a Boolean (True / False). Excel takes whatever value it has, of whatever data type, and figures out how to display it for you.

I hope this helps.

Thank you Tatjana.  Can you recommend a way to get better at writing/ understanding expressions? 
I have read  

• https://help.mypurecloud.com/articles/access-function-operator-help-demonstration/
• https://help.mypurecloud.com/articles/work-expressions/
• Starting to learn basic Python

It's not really clicking for me atm. Maybe my approach isn't correct.

Hi,

It would be  best to ask the author about this Architect flow. Based on the action numbers, the second Update Data (Action 40) was added later in the flow. You can merge them into one by copy/paste of data from Action 40 to Action 13, and then you can delete Action 40 or simply leave it ASIS. 

However, here are the things to be done: 

Action 40 to be updated to have only one data Flow.sANI  as Flow.sANI = Substring(Call.Ani, 4,13). 

NOTE: If you are in North America, you can also use Flow.sANI = Right(Call.Ani,10)

Hi,

I'm working to understand the beginning of this call flow and I do not understand why there are two consecutive Update data actions. What is the purpose of these actions?

Hi,

I'm working to understand the beginning of this call flow and I do not understand why there are two consecutive Update data actions. What is the purpose of these actions?