Our call center receives leads through phone calls and by electronics means. We then dispatch those leads to our franchises. We want to automate the dispatch process of the electronics leads by placing an outbound IVR call to the franchise for them to either accept or decline it. The question is whether to start that process in Purecloud as a call flow or maybe an email flow. Since the process would start by information coming into the flow from an API passing it information, this doesn't seem to fit into the parameters of an inbound call flow, or an outbound dialing flow.
Has anyone else done something similar?
#ArchitectureandDesign------------------------------
Scott Boatman
SERVPRO
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