Jacob_Johnson | 2024-02-12 22:32:21 UTC | #1
I had heard previously Genesys NLU used Google. Do they still? if so do you know which version they are using?
Colm_Dillon | 2024-02-13 14:56:48 UTC | #2
Genesys NLU doesn't use Google, it uses Genesys own in-house AI technology. You maybe confusing the NLU with the STT or ASR which is using Google by default for English and Microsoft for non english languages.
system | 2024-03-15 14:57:18 UTC | #3
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