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  • 1.  What number is shown for outbound faxes

    Posted 12-30-2022 14:14
    No replies, thread closed.
    Here is something I cannot find in the resource center:  What number is shown on outbound faxes in these situations:

    1. A user with DID and One-number Fax permission
    2. A user with no DID and One-number Fax permission
    3. An API call to the agentless fax

    I assume that if there is a DID and the trunk is setup to use that for outbound calling, the fax will use the same and if no DID is available, it will use the settings on the trunk.  

    Anyone have a clue?
    #SIP/VolP
    #Telephony

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------


  • 2.  RE: What number is shown for outbound faxes

    Posted 01-14-2023 15:07
    No replies, thread closed.
    Don't like replying to my own post, but maybe @trey buck or @Alan Lanteigne, would one of you know the answer to this one?​​

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: What number is shown for outbound faxes

    Posted 01-17-2023 16:35
    No replies, thread closed.
    Hi Robert - I believe you are correct with the assumption beneath the scenarios.

    ------------------------------
    Trey Buck
    Genesys - Employees
    Senior Product Manager
    ------------------------------

    Original Message


  • 4.  RE: What number is shown for outbound faxes

    Posted 01-17-2023 17:41
    No replies, thread closed.
    Such clarity.  Thank you.

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: What number is shown for outbound faxes

    Posted 01-18-2023 10:40
    No replies, thread closed.
    @Robert Wakefield-Carl You've probably already reviewed it, but the enhanced CallerID controls on Sites and Trunks would help control what values are used.  Things like Extensions, DIDs/Campaigns, Sites, etc can be prioritized.  Generally the Trunk value is placed at the bottom of the list, and if a call action does not provide context which trumps it, it will be used.

    ------------------------------
    Alan Lanteigne
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: What number is shown for outbound faxes

    Posted 01-18-2023 10:44
    No replies, thread closed.
    So in follow-up, does faxing use the same site as the user's logged in/default phone or does it use the default site like Architect?

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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